Date: November 14, 2017
Incident: Scam Alert re: Utility Billing
Banning, CA – Several customers have reported receiving a call from someone posing as a City of Banning customer service representative. The scammer is telling customers that their utilities will be shut down unless they purchase an express pay card and provide that information back to the scammer. The callback number the scammer leaves is (951) 267-7771 and has been setup with a similar automatic message to the City of Banning’s customer service number. The caller ID has also been faked to show as if the call is coming from the City of Banning.
Please be advised that that City of Banning would never seek payment from customers in this manner. Payments can only be made by either 1.) mailing in a payment, 2.) making a payment online, 3.) making a payment in person at City Hall, or 4.) dropping a payment in the drop-box outside the Police Department. Customers would also receive a letter in the mail if there was any potential stoppage in their service.
Customers who receive a similar inquiry from someone they believe is not associated with the City of Banning are encouraged to call the Banning Police Department at (951) 922-3170 to report the incident. Customers can always check the status of their account by either calling (951) 922-3185 or in-person at City Hall during normal business hours.